First review as host

in
Boulder, CO
Level 2
330 Views

We just had our very first guest leave, and they left a review - however on our listing it doesn't show up.

Instead it shows:

 

No reviews (yet)
This host has 1 review for other places to stay. Show other reviews
 
We don't have any other places to stay listed, so I'm not sure why this review is not showing up at the property that the guest stayed. 
 
Any help to resolve this would be greatly appreciated.
1 ACCEPTED SOLUTION

Accepted Solutions

Re: First review as host

in
Orono, ME
Level 10

@Shaleen2 @Colleen253 @Brian2036 @Till-and-Jutta0 @Kia272 

Not sure if anyone else has noticed this glitch but recently there has been a long lag time in the posting of reviews. 

@Shaleen2 Give it a few hours or a day and I bet the review will show up.

 

View solution in original post

11 Replies

Betreff: First review as host

in
Stuttgart, Germany
Host Advisory Board Member

I can see 1 public review from a guest.

Re: First review as host

in
Arkansas, United States
Level 10

@Shaleen2   

September 2021
 
Shaleen went above and beyond to help me during my stay. When I had trouble accessing the laundry room he personally drove out to help. Excellent hospitality and communication. The condo is ideally located between Longmont/Boulder and is walking distance to a grocery store, gas station, and restaurants. Designed to feel like an upscale hotel, I felt very comfortable staying here. It was also very quiet despite being in an apartment complex which I appreciated while working remotely. Great stay! read less
Brian2036_0-1631546627235.jpeg

 

Gary, Los Angeles, CA

 

 

Good review: Congratulations!

Re: First review as host

in
Alberta, Canada
Level 10

@Till-and-Jutta0 @Brian2036 But are you seeing this review on @Shaleen2 ‘s listing, or just on the profile? I see ‘no reviews’ for the listing. It could be a glitch. I think I’ve seen a post or two from other hosts having the same problem.

Re: First review as host

in
Stuttgart, Germany
Host Advisory Board Member

You're right @Colleen253 , I can see the review only the way you described.

Re: First review as host

in
Boulder, CO
Level 2

Thank you, @Colleen253. Any ideas on how this gets resolved? Should I reach out to Air BnB support? 

Re: First review as host

in
Alberta, Canada
Level 10

@Shaleen2 That is something to try, but may end in frustration as AIrbnb CS is not usually vey capable to help. Maybe give it a few days to see if it rights  itself then contact support, if not. 

Re: First review as host

in
Takoma Park, MD
Level 10

@Shaleen2  Have you left a review for the guest yet? That could have something to do with it. 

Re: First review as host

in
Boulder, CO
Level 2

Hi @Kia272 , yes I have left a review for the guest already. 

Re: First review as host

in
Arkansas, United States
Level 10

@Shaleen2 @Colleen253 

 

When I go to the listing it says 0 reviews but lower down it says there is a review for another property.

 

When you touch that it goes to the one review for the same property.

 

Something is definitely confused somewhere.

Re: First review as host

in
Orono, ME
Level 10

@Shaleen2 @Colleen253 @Brian2036 @Till-and-Jutta0 @Kia272 

Not sure if anyone else has noticed this glitch but recently there has been a long lag time in the posting of reviews. 

@Shaleen2 Give it a few hours or a day and I bet the review will show up.

 

View solution in original post

Re: First review as host

in
Boulder, CO
Level 2

@Emilia42 You were correct. The review did take a couple of days but now it is attached to the listing as it should.

 

Thank you to everyone for your help. I really appreciate it. 

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