Fraud host

[Pamizz0]

I have booked a place with Airbnb in DC. The reviews for this host was great, so I decided to book, but it was actually the worst. The location is very rough. Trash line was everywhere. Some people in the neighborhood acted dangerous behavior. Someone was trying to open our car-door while we sat in the car. It was also very hard to find the location.

After I contacted to Airbnb. The host did not show responsibility. He did not communicate anything. Also, He contacted us to delete the negative review in order to exchange with refund process. However, this fraud host did not process anything at all, not even reply the message after I have deleted the review. Is this good host? 

I am pretty sure I am not the only one who experienced this with this host. I will tell the place if anyone would like to know. 

[Helen3]

Hello @Pamizz0 

I am sorry you had a difficult experience with this host.

I am wondering how you were able to delete your review and why on earth you would have wanted to after such a bad experience? If the host asked you to delete a review in exchange for a refund you should have reported him to Airbnb.

If the host promised you a refund on the platform for missing amenities/lack of cleaning etc, then follow this up with Airbnb if he has not provided you with the promised refund.

The location is though nothing to do with the host, as guests we need to check out locations before we book to make sure we are booking in an area that we feel comfortable in.

[Anonymous]

@Pamizz0  Airbnb considers it to be a "Travel Issue," eligible for a refund, if the conditions of the property itself are different from what the listing advertises. This policy does not apply to guests being unhappy with the location, as the host can't do anything to control that.

Airbnb provides location information of a small radius around the listing prior to booking, so you had every opportunity to research the area, view on Google Street View, and determine whether you found it suitable. Additionally, if you were provided an accurate address, there are a wealth of tools available to locate it. It's understandable that you felt inclined to cancel your booking and relocate, but you don't need the host's assistance to do so - you may cancel your booking directly on the Airbnb app, as long as you accept the terms of the host's cancellation policy.

Disliking the location does not entitle you to a refund any more than disliking the weather. The host was not wrong or fraudulent to deny responsibility for your issues; however, it is against the Extortion Policy to threaten a negative review in order to receive an undue refund.