Fraudulent Charges

[John-Nicolas0]

Hello,

My credit card has been charged several large reservations in the mid-range thousand of dollars; seven separate charges ranging from $2,000.00 - $7,000.00.

I do not have a Air bnb account.

I have been trying to resolve this issue with the "Air bnb Trust and Safety team"  I have had no help.

I have a case number.  Please resolve.

[Ana1136]

@John-Nicolas0 this is a community forum and we are all hosts here. We don't have access to information about your problem. Keep contacting Airbnb and also try to figure things out with your bank. 

[Quincy]

Welcome @John-Nicolas0,  were you able to contact Airbnb about this as recommended by Ana? Please let me know. 

[John-Nicolas0]

I contacted Airbnb and basically had to demand I speak to a Supervisor figure.  The process is insane; basically, because I do not have authorization to the account, even though my credit card was used to pay for the reservations, I am not entitled to the reservation info.  Luckily my credit card statements show the reservation numbers so I can provide that information but I started this inquiry on the July 24th and am still waiting for them to review the charges so I can get the $19,000.00 + in Airbnb charges reversed off of my credit card.  It doesn’t seem to be that important to them.

[Gordon0]

In a case like this, @John-Nicolas0, I'd have gone straight to my credit card co/bank, because your card has obviously been compromised. It's your bank/credit card co's job to fix this for you. 

[Cormac0]

@John-Nicolas0 

Contact your credit card provider, they'll have fraud team and you'll have a far better response from them then Airbnb who are master at looking the other way, despite all the BS about community.

[John-Nicolas0]

You might want to tell them that, my credit card company wants Airbnb to reverse them

[Shantell9]

hey do you remember the first 6 digits and what bank your card was. i got my info stolen to will help a lot