Fraudulent activity

[Katherine430]

Today more than $800 worth of fraudulent activity was charged to my account due to someone taking over my account at Airb&b. This morning 5/29/19 I received several emails telling me that my reservation for “3 night Airb&b stay in the greater London area” was cancelled, but that the trip could not be refunded. I did not book a trip to London. I have no plans to travel there. I did not book an airb&b there. I checked my bank account and noticed a fraudulent charge for $270, so I called customer service and reported the fraudulent activity. I was assured that the service team would take care of it, and that I would hear from someone from a different team soon. NO ONE has been in contact with me since. Later this evening 5/29/19 I logged back into my bank account and noticed 5 more charges in the amount of $111 each. This is now more than $800 of fraudulent activity, $500 of which was allowed to happen AFTER I had already called and reported that my account has been taken over.

advice on who I can contact about this matter? This seems crazy that this amount of very obviously fraudulent  charges to my payment method on file are allowed to continue happening while not one airb&b employee is capable of doing anything. 

[Helen427]

@Katherine430 

Welcome to CC

There have been worldwide issues like this currently been reported.

You've done the right thing to report it to Airbnb.

Make sure you also report it to the Police as it is a Police issue that needs to be followed up on.

Unfortunately this has happened to often in recent times.

Meanwhile, use the search box & use related keywords for more information & others who have found themselves in similar situations.

Take Care

Central To All Home & Location 

[Lisa723]

@Katherine430  Do not depend on Airbnb. Report the fraud to your financial institution.