Full refund without asking host

Ioanna56
Level 1
Bali, Greece

Full refund without asking host

I am very disappointed as Airbnb decide to give full refund to a guest after one week that we had agreed that I do not have to...So I will not be paid and at the same time I will pay taxes for it...How is possible as I have strict policy Airbnb to protect the guest and no a host.??I lost one week in the high season..and airbnb refuse  even to provide me the clues that the guest sent to them in order to take money...

 

Joanna

2 Replies 2
Gwen386
Level 10
Lusby, MD

@Ioanna56 What did you and guest agree to? Was there a problem with stay? Was everything discussed on airbnb platform?

M199
Level 10
South Bruce Peninsula, Canada

@Ioanna56 

 

Why do you pay taxes on a service that was not provided? If the guest was refunded, shouldn't the taxes also be?

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