Getting ABB Credit back

[Erick33]

Ok, So I had to cancel on a guest because I had to fumigate the apartment I have for rent.  ABB is trying to charge me $100 off my next guest because I cancelled on this one, but the reason was valid.  I am trying to make sure they don't charge the $100 hoe do I get in touch with them before my next guest arrives to resolve this?

[Christian65]

Valid how?

Are you familiar with https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

Did you involve ABB before cancelling the guest? If not, it is valid in Abb-terms.

The penalty have nothing to do with your future guest - only the payout amount - but if you have questions regarding your account, you'll need to contact ABB support. Search these pages if you're unsure about how to.