Giving Lock box code

Linda_Angelo0
Level 2
Innisfil, Canada

Giving Lock box code

Were having our first Airbnb guest this month when do you give out the lock box code

10 Replies 10
Linda108
Level 10
La Quinta, CA

What a beautiful and well-appointed place you have, @Linda_Angelo0!  Welcome to hosting on Air BNB.  Most hosts who use self-check-in send the information shortly before arrival date, usually around 7 days before.  That way the cancellation is unlikely and the guest won't lose the information.  One suggestion I have seen in discussion threads about self check-in, is to have a plan B, especially if it is an electronic key pad.   More guests get befuddled by that, especially if they have never used an electronic key pad.  So having a key available will keep you from having to go to the place to help them out.  Another issue that has come up with self check in is that the guest arrives at a very late hour and has a problem but you can't be reached because you are asleep.  Best to get an estimated time of arrival just so you can be alert for any issue.

Thanks we have plan b and c but never thought about check-in late at night.

Cynthia-and-Chris1
Level 10
Vancouver, WA

Depending on where the guest is coming from and how they're getting here, I send the day before or day of.

Thanks

Farah1
Level 10
Seattle, WA

@Linda_Angelo0 I always send it together with the check-in instructions a day before their arrival day.

William--Bill-1
Level 1
West Palm Beach, FL

beware! I changed my lock box code weeks ago from by cell phone using the AIRBNB icon and when guests hit thhe "key" icon, they still get the old code. I was then told I have to use a computer/ desk top to change it. Now home and trying to find it to change with the new "more convinient" system

Will-

 

Feel your pain.  A couple of updates I made in the app recently didn't publish either.  Newsflash for Airbnb, we use the APP not a desktop, to manage our listings.

William--Bill-1
Level 1
West Palm Beach, FL

yes , best to send directly, not use their key icon

how do I give my guests the lock box code?

Linda_Angelo0
Level 2
Innisfil, Canada

I just email the code with wifi codes

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