Got charged in the wrong currency

[Patrick306]

Hi,

I booked two airbnbs last week and got charged twice in Swedish Crowns on my German Credit Card which resulted in an extra fee of 6€ even though every setting I could find was marked with Euro.

Could somebody please help me.

Best.

Patrick

[Julie4037]

I was charged in US $ when booking an Australian property, living in Australia and using an Australian credit card. I was told It was my mistake as I had selected US currency. I felt very frustrated to be told it was my mistake. I did not select their currency. The end result is me being overcharged. Where does this money go. I doubt the property owner would be paid the extra.

There is a huge problem with the system used and I have lost confidence in the integrity of the operation.

[Erin5341]

@Carole465 @Ulrike167  This is so frustrating!  Today I noticed that my credit card was charged in USD for a reservation this weekend, when my account has only ever been set to CAD currency.  My host confirmed that she was paid in CAD funds, and I specifically remember checking when I authorized the payment that it was in Canadian funds.  I am a Canadian citizen, with a Canadian banking account, who booked an Airbnb for 2 nights 1 hour outside of Winnipeg, where I live.  Why on EARTH would I approve paying for this reservation in US funds??  Have either of you, or anyone, had any luck in obtaining a refund? This makes me uneasy to ever reserve with AirBnb again.  Any advice?

[Louis1869]

Hello Erin!  The exact same thing is happening to me.  Booked a week in northern Ontario, from Montreal.  Total cost at time of booking showed 1378.34$.  As my profile has always been in CAD, and all my past bookings were billed in CAD.  I was quite surprised that I was charged a converted price of 1754$.  I have now been fighting with their customer service for the past two weeks.  You should go ahead and open a complaint with the Econsumer.gov ( see screenshots).  I have also started a legal claim through my provincial consumer protection office.  It will take me a year, but I’ll get my money back!  I’ll keep you posted

[Ning182]

@Erin5341 I just had the similar experience. I used my canadian credit card to book a place in Canada, but I was charged in USD! I found it out right after I paid and asked for the full refund. AirBNB did give me the FULL refund. Since the FULL refund is in USD as well, I lost 82 CAD for FX fees from the bank. I  called Airbnb, they told me the fees from bank is not their reponsibilitie to refund. I am the customer of Airbnb, I thought using the payment method AIRBNB provided should truly give me FULL REFUND. Whatever agreement Airbnb has with the bank should it not affect to the customer?