Guest - Asking to leave early

[Leah39]

we have a family of 5 staying in our 3 bedroom apartment.  They arrived Tuesday night.  They have asked to leave early on Friday due to the roda / street noise in one bedroom.  They are meant to leave on Wed.  We have not had this issue in the 1 1/2 years of hosting this property.

What should we do.  They have said the place is clean and lovely.....

Thanks community

[Letti0]

@Leah39  Tell them you are sorry to see them leave and if you can rebook any of the dates once you are whole with the funds from any rebooking you will refund them but they need to cancel as soon as possible to have any chance of the home being rebooked this late in the game. The noise is so bad they are still staying to Friday morning? It's Wednesday on your calendar, I don't think so. You could also just say no refund period and your moderate policy will kick in. 

Be very careful follow these rules:

DO NOT CANCEL a reservation, DO NOT ACCEPT any message about cancelling, changing or refunding DECLINE it a loophole that comes back to bite you and gives guests back their service fees and/or voids your cancellation policy (changing dates) or the cancellation is now on you, not the guests (accepting cancellation). DO NOT REFUND anything until actual cash has been given to you by AirBNB. If you refund they will take the money from you and a lot of times guests get refunded from both AirBnB and you if you do this, then you have a fight to get your money back. Tell the guest you do not deal with the booking funds that is all on AirBnB's end.

[Lisa723]

You should also disclose the possibility of noise in your listing.

[Letti0]

@Lisa723   They are not leaving because of noise it's an excuse they want to change there plans. They would not be staying two more nights if the noise was such an issue they would have AirBnB rehousing them.  

[Lisa723]

@Letti0 how can you know that? And even if that is the case, @Leah39 would be on more solid footing here if she could say she has disclosed the possibility of some noise from the road and the guests acknowledged it on booking. (Unless of course there is actually zero possibility of any road noise and the guests are making it up out of whole cloth, which would be a very odd thing to do, and which I assume Leah would have mentioned.)

[Letti0]

@Lisa723  I could be wrong but she stated she has never had this issue in 1 1/2 years of renting her place, so to me it seems odd. But thank you for bringing up the noise issue I have some afternoon showers in October- Novemeber we just got I need to add the possibilty of noise to my own listings ;D I keep forgeting to. Going to do it right now. 

[Sarah977]

Anywhere there is human activity there will be "noise" unless you are out in the middle of nowhere, down a private mile-long road with no neighbors anywhere in the vicinity. But then, OMG, there might be crickets, chattering birds, maybe a rainstorm pounding on the roof.

Disclosing "noise" in a listing seems to me relates to living right on a busy street with constant traffic, a truck route, construction going on nearby, or neighbors who have raging fights on a regular basis.

If people are sensitive to noise as far as getting a good night's sleep, they should travel with earplugs. I know I do. 

Then there are those people who could sleep through an apocalypse.