Guest arriving so late I’m homeless

[Sarah2297]

The guest had told me with 36 hrs notice they are not arriving until 2 hrs after the latest check in. 9pm + 2

I have no way of leaving the key, nowhere to stay and I’ve lost work directly because I’m not where I should be. (A 2 hr drive away)

They are ignoring messages and a phone voice mail. 

I wish them to find alternative accommodation at the airport for their first night. What do I do ?

[Jessica-and-Henry0]

@Sarah2297 

Contact Airbnb, have them cancel penalty-free because the guests said they will not be arriving within your set check-in window. 

I hope you kept all communication on the Airbnb messenger - that is the only evidence Airbnb will acknowledge. 

You don't need to worry about alternate accomodations for those guests. You need to focus on getting the booking cancelled penalty-free ASAP. The rest is up to the guest and Airbnb.

Good luck~

[Sarah2297]

Thank you. I’ve contacted Support. Hopefully they can resolve penalty-free