Guest broke shower pull-chord

[Kb2]

Kalvinder could not attend on the first day of her reservation on Sunday as she was ill and agredd to arrive Tuesday night.  Airbnb did not refund her for the 2 nights so she arrived Monday.  She sent multiple messages to me Monday evening which I saw much later and she was worried.  I assured her she was welcome at short notice although I was expecting her on Tuesday and needed to ensure it was tidy.  She arrived flustered and snappy saying she had paid for Sunday night.  I gave her tea and helped her get her things from the car.  I gave her dinner and she seemed happy with everything.  This morning the other guest complained that the shower was not working and I checked and found the shower cord was broken and left on the dryer.  As the other guest has never touched it before I assumed it was Kalvinder but she is a solicitor and I spoke to her in the morning I assumed she would be the type of person to own up.  I do not want the rest of the stay to be awkward so do not want to claim the money until she leaves.  They have quoted 65GBP to replace it and it may take a couple of days to book them in.  She has since admitted it came off in her hand when she used the bathroom at night.  She said it looked as if it had broken many times before and it was wear and tear and it wasn't her fault and it was worn.  She is now hinting the bathroom is too far as she has a dietary issue and she wants to stay in a hotel.  I was hoping to have her stay again in the future so this is something I would like to deal with things correctly.  Can anyone advise on this please?

[Gerry-And-Rashid0]

Sounds like a difficult guest - but also sounds like wear and tear for the shower pull. It happens and it's unlikely you will be able to claim for that.

[Kb2]

Thankyou for the negative comment but the electrician agreed that chords can break if they are pulled too hard and she is obviously peeved about the fact that she had to pay for a night that she couldn't stay.  Perhaps she was 'off-duty' from the law?  I think I will have to report her....

[Helen3]

There was nothing negative about @Gerry-And-Rashid0 comment @Kb2 just useful input. Why be so abrasive to those trying to help you?

[Jess21]

@Kb2 Report her for what? A disagreement? 

[Kb2]

She should own up to what she did instead of making me wonder whether it was my other guest who has been as good as gold for 3 months.....  She caused damage that will cost perhaps the majority of the amount she paid to stay....

[Kb2]

She has had some bad experiences with housing and others have not allowed her to stay so I have tried to be kind and let her feel 'at home' but judging by her comments she is trying to take it out on someone and make me pay for the fact that Airbnb did not refund her for the night she stayed.  Instead of trying to make me payout financially we could have talked about a free night if she stayed in the future.  Sorry but it seemed deliberate to me and not really respectful.  If she can't pay then I will have to take further action. 

[Linda108]

@Kb2  I agree with @Gerry-And-Rashid0 regarding the likelihood of your being able to claim the cord repair.  Your listings are in an old Victorian home so wear and tear is pretty much the expected.  However, you can always submit the claim.  Grumpy guest may be a contributing factor but if you have a cord that can be broken with an aggitated yank, you might want to find a stronger pull.  You have so many positive reviews, a grumpy review should not have that much affect.  Good Luck!

[Kb2]

Thank you - it was deliberate as she had been told not to pull it as I was aware that people might think it is a light-switch.  Anyway I will let her stay - try to claim and then perhaps think twice about accepting future requests from her although that was the original plan.

[Kb2]

In all other ways she's lovely and I was happy to have her here.....  That's probably why it has affected me in this way......