Guest cannot book after pre-approved

[Jingchao0]

Hi my first guest is having trouble booking the room after I pre-approved the application. He is seeing the error:

Error

Could not complete

Input was malformed

Could someone help?

Thanks a lot!

[Dave-and-Deb0]

Hi @Jingchao0,

See if your guest or yourself has a Twitter account and tweet your issue to @Airbnbhelp and they tend to handle issues like this rather quickly.  I don't think you or anyone else on this forum can help as it sounds like a technical issue.

Happy hosting!

Dave

[Jingchao0]

Thanks Dave! I'm a first time host, so I don't know where to report tech issue. It would be nice if airbnb has an online customer help center. 

-Jingchao

[Dave-and-Deb0]

Hi @Jingchao0,

Airbnb does have a contact number.  As a new host, I would highly recommend you use the search function of this Community Center as there are lots of answers to questions.  The search bar is your friend.  I was only suggesting Twitter because many get help right away and there has been quite a few people who have had difficulty getting in touch with Airbnb through their phone system.

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free) Dave

[Jingchao0]

Hi @Dave-and-Deb0,

Thanks for the help! I'll try both

-Jingchao