Guest is not paying and she is not moving out

[Lee87]

I need help, guest is not paying and is not moving out

[Lawrene0]

How is that even possible, @Lee87? Did she book, and then not check out when she was supposed to? If you could provide some details, the community will be able to help, I think. Many people have dealt with many situations. Just let us know. 

[Lee87]

Yes Lawrence. The guests booked and yesterday was their time to check out but they did not. Short of eviction, how do I get them out? Also, airbnb have their security deposit, how do I file a claim so it is not returned to them since they are still there? They are threatening to get a restraining order if I go to "their" house.

[Lee87]

I have found Resolution Center and have initiated a claim. She has 72 hrs to respond after which airbnb says it will step in and try and solve the matter.

[Linda108]

@Lee87  If you want host response that would be useful, you need to provide enough information to help us understand your situation.  I agree with @Lawrene0.

[Sandra126]

Is this the Entire Home listing with the 30 night minimum stay? They are playing for tenancy laws perhaps, will try to stay forever. You need to get them out, but I am sorry I don't know how. Surely this happens from time to time with other hosts? Someone help out here!

[Lee87]

Exactly. That is what is going on Sandra. Airbnb says it will escalate this to Safety and Security department. If anyone has ever experienced this, I would appreciate some feedback on what to expect. I have already initiated eviction process separate and outside airbnb for my protection.

[Linda108]

@Lee87  If you are renting long term, ie, greater than 30 days in most cities, you are in a different world than the short term rental.  You are now dealing with the full weight of the tenant rights system.  I personally do not want to deal with that, but if you do then you need to understand all the regulations that can favor the tenant.  Understandably, if a tenant is making a home and not just taking a vacation, there are needed protections.  However, I think there are those who use the system to get free rent.  You may have met that scammer.  Hang in there and reconsider if you want to be a landlord or a host.

[Lee87]

Linda, they were renting 30 days at a time. But you are right, I am stuck with a scammer unless airbnb can do something about it