Guest quit reservation

[Linda1721]

Hi, here is story between guest with me on today Aug.15th  around 3:30pm.

I am waiting guest coming after 2:30pm.

But I didn't get any call  from guest between 2:30pm---3:30pm.

Until 3:38 pm has calling,shows that number with start 858..,I think that number is slam  number,because only lasting two secoThat phone show no voicemail and no time nds.

Then that number never call Back again and no text me anything.

I think if guest who arrived my place ,should be call me several time or text me

And waiting me calling back .

Anyway ,I feel that person who won't want  to check in then  left without notice.

I am  waiting her from 2:30pm---midnight.

Her name is laurie and reservation Aug.15---Aug.21

If she request refund all amount,I think that is unfair for me.

[Branka-and-Silvia0]

@Linda1721 

unpredictable things can happen - flight delays, traffic jams, broken car or accident, empty phone battery...

If you were there at the location and the guest could knock or ring on the doorbell but she never showed up then obviously something has happened.

Did you try to phone her or email her? I would. (of course, she should do it but maybe she can't)

If she doesn't cancel you will be paid, except if there are some extenuating circumstances and she will be able to prove it, then she might be refunded.

She could also send you an alteration request to shorten her reservation but you should agree to it if you want her to be refunded and your calendar reopened for these days.