YESTERDAY : Check in time after 6pm and the guest told me they would be here at 9pm. The 9pm arrival then was changed to later and because he said his flight arrived at 11pm. Then he said he landed and instead of showing up at my house after telling me he was on his way...
He txted at 1:30 in the morning :
"Well,my family, is really bugging out. They want me to stay with them, sorry. I will pay for tonight, but will canceling the rest of my reservation."
I said "Go to airbnb now, cancel your booking and do what's best for your family.".
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Then at 3 am this morning, he texts : " Was able to cancel, so you be see me tomorrow..."
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Since my cancellation policy is set to strict. I told him to contact airbnb, I had no intention of arguing with anybody on their way to my house at 2am while explaining my policy which is clearly stated on the listing page and on the airbnb payment agreement.
So now :
Do I loose out on 5 days rental?
Do I let him show up the next day after he didnt check in yesterday and hand him the keys?
Its a bit confusing because he is telling me he got a refund but my policy is set to strict and you dont get your money back if you cancel the day of and in this case the day after.
Its now 11 am the NEXT day after check in and the person is still not here.
What would you do? I feel hostage in my own house with this mysterious drama.
Thanks kindly for the advice.