Guest that Instant Book then Cancel

[Tracy4]

good evening, Im a host, hosting for three years,  who has recently been looking at my performance statistics.

I have not cancelled any bookings in the last year however being part of airbnb plus programme i am required to have instant book on as part of the conditions.

I have had three seperate guests who have booked my home through instant book then within 24 hours they have cancelled for various acceptable reasons ( i live in cape town so advanced bookings are tricky for guests to finalise dates.), which i ultimately I dont have an issue with.

My performance statistics tell me that there have been 3 cancellation in this year cycle and for superhost status you must have 0 calculatione per year and that this is an area i need to work on to meet the target.

I did not cancel any of these, surely guest cancellations cant count againt me in assesing whether i meet superhost standards for this coming cycle? 

Im confused by this dashboard telling me i need to work on this (3 canx per year when target is 0 per year) when it is beyond my control. i as a host have cancelled nothing. 

[Tim-and-Holly0 · Accepted solution]

@Tracy4:
The only thing I can think of is that the guest REQUESTED to cancel and you approved the cancellation. Approving a cancellation counts against the host. But if the guest outright cancels then there is no penalty. The difference is that if the guest requests to cancel you receive an email that says something like, " Your guest requests to cancel their reservation. Please click to approve the cancellation." If the guest cancels outright then you receive an email something like, "We are sorry but your guest has cancelled their reservation."

[Tracy4]

thank you for your advice and  i accept that and i will will be more careful of the messages wording for the future.  Is there a way to close the topic. thanks so much i do have a way forward now.