Guest updated reservation with extra guests and wants a receipt for the extra costs paid

Luke70
Level 2
Mandurah, AU

Guest updated reservation with extra guests and wants a receipt for the extra costs paid

I have a reservation that was recently amended as the initial booking was made stating 1 guest only. As there are 5 guests intended to stay, i requested extra money for guests on the reservation which was accepted by the guest. The guest has contacted me saying she can't see the receipt for the extra money put aside for the reservation. I'd like to put her mind at ease with this confirmation of extra funds. Please help.

3 Replies 3

Hello @Luke70 

 

If you need to make a change to a confirmed reservation, you can submit a change request to your host.

To change your reservation:

  1. In the Airbnb app, go to Trips and choose your trip
  2. Tap Your home reservation. If you’re already on your trip, you may need to click your check-in date.
  3. Scroll down and choose Change reservation
  4. Change the dates of your stay or the number of guests
  5. Tap Submit alteration
  6. If the host accepts your request, your reservation will be updated and you’ll be charged or refunded if necessary. If the request is declined or you don’t receive a response, your reservation will stay the same.

https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest

 

As a host you can modify and control the price for your reservation.

 

If you need to make a change to a confirmed reservation, you can submit a change request to your guest. You can request to change the dates of the reservation, the price, the number of guests, and the specific listing (if you have more than one).

  1. Go to Your Reservations
  2. Click Change or Cancel next to the reservation you want to change
  3. Choose Change Reservation
  4. Click Submit Alteration

https://www.airbnb.com/help/article/50/as-a-host-how-do-i-make-a-change-to-a-confirmed-reservation

 

Have a wonderful summer!

Ramona 

 

Luke70
Level 2
Mandurah, AU

Thanks for your reply Ramona,  I had already managed to change the  reservation to include the extra people which was accepted by the guest. The guest wants a receipt of the extra money to be paid. How does the guest view The receipt?

@Luke70 , I am happy you solved it.

All the guests have itinerary here, and you can send this link to your guest with an accepted reservation:

Find your home reservation details
  1. Go to Trips and choose your trip
  2. Click Your home reservation. If you’re already on your trip, you may need to click your check-in date.
Find your receipt
  1. Go to Trips on airbnb.com and choose your trip
  2. Click Your home reservation. If you’re already on your trip, you may need to click your check-in date to find this info.
  3. Under Total cost, click Get receipt

Note: If you didn’t make the reservation using your Airbnb account, please ask the person who did to get the home reservation details or receipt.

 

https://www.airbnb.ie/help/article/100/where-can-i-find-checkin-information-for-my-trip

 

Have a great weekend, @Luke70 

Ramona