I use Airbnb's guest email address with my own email client (Live Mail) when responding to inquiries, requests and confirmations. (I manage 15 properties and while most of the text in my replys are identical, much is unique to the property.) Several months ago some guests stopped getting my emails. I now have to check my Airbnb inbox for each guest to confirm that my outgoing emails were getting recorded on Airbnb and, presumably, reaching the guest. (Some work and some don't.)
For those that don't, I have to remove hidden characters from the email (that get put there when I copy text from Excel, where the email text gets created, or else Airbnb interprets them as an invalid website). Then paste the resulting message to Airbnb to send.
I have turned on "Allow me to use an email alias to reach guests" on the attestation form, to no avail so far.
Does anyone know how to successfully use the Airbnb created guest email from an email client?
Or a better way to create inquiry replies and confirmations for a lot of properties?
Thanks, Tuck