Guests that cannot see/find where to accept a fee that I have had to send them for damage.

[Colin397]

Hello Hosts!
Has anyone else found that every time they have had to request extra funds from a guest due to damage caused etc that the guest cannot locate where this has been sent to????
I find this whole process extremely frustrating and more importantly, extremely time wasting for both myself, the guest in question and the poor airbnb staff member who inevitably needs to pick up the case and try to point the guest in the right direction to resolve it.

This could surely be made a whole lot simpler if it was added to the message thread between myself and the guest so that they can simply accept the charge from within there (as they will be able to see it!!!) similarly to when I can send them a special offer to accept/decline, or when I send an update to their booking details to accept/decline.
Has anyone else found a simple way to navigate this in the meantime as I am tired of wasting so much time and energy over the same issue!
Thanks in advance and happy hosting everyone!

[Deborah350]

They will find the link in their email that is registered to their account

[Ange2]

@Colin397    

1.  There is a button in the email sent to the guest. 

2. On desktop (I have no idea about mobile app) If they go to their dashboard and click on messages  it will be under notifications. 

3. If they still can't find it tell them to go to https://www.airbnb.com/resolutions and click the button that says Send Money, then choose your listing from the list that comes up ...