Hello!
A couple weeks ago I reveived a regular email from Airbnb saying that both my guest's and mine review were live since I had left a review. The problem is, I hadn't left a reivew and the email from Airbnb came with Chinese characters all over it!
I immediately logged into my account went to the reviews page and saw that someone had left 3 reviews for guests! I changed my password and contacted Airbnb immediately.
The first customer support I talked to was incredibly unhelpful. He was actually terrible and did nothing to help. He just kept saying everything looks fine with your account.
I called 2 more time and was able to get them to send the issue to the Trust & Safety team. It surprises me how difficult it was for them to escalate the issue as they have NO access to backend data.
The reponse I got from Trust & Safety team was a cut & paste response saying everything was ok with my account.
Now, I know I didn't write those reviews, I know I got a confirmation email with Chinese characters and I know nobody accesses my computer because I keep it at home and it requests a password every 15 minutes to reactivate.
I would be very curious to see if anybody else had a same kind of hacking problem, where they left reviews!
BTW - the 3 reviews only said "Good" which tahnakfully is not detrimental to me or the guests. But my reviews are always in depth. I'm still trying to get Airbnb to look further into this and to allow me to write a real review.
Any insights appreciated.
Thank you!
Bruna