I am in the middle of a strange experience where my airbnb guest has sent over threats to myself and is trying to threaten my landlord and file a police report in order to get a discount. He lied about booking two trips to get a discount but when I found out that it was a lie, I had to send over the original price for the 1 reservation. So I asked him to cancel since it was his disagreement. That is when the treats came. I reported it to Trust and Safety and asked for a free cancellation due to this extraneous circumstance. They are NOT confirming if someone like that will have his account deactivated or suspended. The customer service supervisor said that it wasn't serious enough. I don't understand why he said that.
What would other hosts recommend if they received a message like this?
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Name: [Personal information hidden]
Hi again.
Ok, it looks like you are not particular person but it is your business. That is more clear and even better.
So for the last time. Iam not canceling because you have stricte policy and I will pay 50%.
So, this the last time, so listen :
A- I will not cancel, but you can cancel.
B- I will not pay the difference, because it is not what I understand and I told you that last week.
If nothing work with you :
-Option a : I have to call airbnb and see what is the solution as I did last week.
Option b : I already rented in that building and I have to call the owner and find you to arrange this if you agree.
Option c : I am stressed already of work and usually I dont wast time on booking, you keep saying the same thing and you dont want to listen, I seriously feel harassed. I am definitely happy to fill report to the police and meet you at court."
Any advice will do! Thanks!
