Help!!!! Accounts Hijacked

[David8762]

Hello,

This is rather complicated. I have a new client who is switching to my management company to manage his properties. The former management company decided to change the owners login, passwords, etc. The owner gave them the credentials rather than co-host which was a mistake. The former management company has control over deposit accounts and have paused all listings. There are quite a few bookings and we can't even login to see them.

He has already tried to reset passwords with email to no avail.....

In my many years of managing STR's, I have never come across this issue before. Can anyone point us in the right direction with airbnb where we can get an escalated response rather than going through the endless prompts and messages?

TIA!

[Mike-And-Jane0]

@David8762 This is not really Airbnb's problem as they will find it difficult to know who is the true owner of the account. Also Airbnb do not allow (at least for normal people) listings to be transferred between owners.

In your situation you need a lawyer applying to a court to force the old management company to transfer the listings to you - Just be aware they may invoke Airbnb's rules against you.