Help my guest can’t make a reservation they get the message hidden by airbnb

[Anne1438]

A guest has tried to book but only gets the message hidddn by Airbnb and no reservation is made. 

Is it something I have done? 

[Emiel1]

@Anne1438 

So at some point in the booking process they receive a message saying "hidden by Airbnb" ?

[Anne1438]

Yes they have tried several times over the past few days to book but get the same hidden by Airbnb message and no confirmation. They need to stay tonight and I can’t exchange numbers or help them. It’s so frustrating. Yours is the only reply thank you so much 

[Helen3]

If that is the case @Anne1438 , all the guest has to do is call Airbnb and explain the problem and ask for Airbnb's help in resolving the issue.

Has the guest done this yet (presume that they have as it is two days since you first posted)?

Either there is a problem with the guest ie there is something wrong with the payment method or it is a fraudlent booking (in which case you don't want them)  or there is some sort of technical error. Whatever is wrong it can only be resolved by your guest calling Airbnb. There is nothing wrong with your listing. I have just gone through to try and make a booking for tonight and it takes me through to making a payment.

Exchanging numbers wouldn't help you in this situation as it wouldn't resolve the problem. Airbnb makes it clear you can't share contact information before a booking is made both for your safety and the guests and also as it stops hosts and guests trying to make private arrangements outside of Airbnb.

[Phillip238]

I have the same problem with a guest trying to make a booking at my place in Greece. I live in Sweden. 

NO reply from airbnb and I I find NO number to call???

[Helen3]

All the ways of contacting Airbnb including phone numbers are in the CONTACT AIRBNB post towards the top of the forum you are posting in.

However there is no point you calling Airbnb. The guest will need to do this  @Phillip238