@Breighana0
Earlier you said it was a technical glitch and therefore easy to fix and that we were all being stupid because it's "not rocket science". Now it's not a glitch? Part of the reason you are not getting the responses you would like on here is because you keep posting contradictory information. Perhaps that's not your fault and you've been given contradictory information from Airbnb (wouldn't surprise me).
And, to reiterate what I said before about how you can't simply blindly trust what Airbnb reps tell you, with one one the glitches I mentioned earlier that I reported, the first rep repeatedly told me there was no glitch to the point that I told her that as she clearly did not understand my question, I needed to speak to someone else. The next rep responded that it was indeed a glitch but didn't know when it would be fixed.
He then passed me back to the clueless rep I first dealt with who could no longer pretend that no glitch existed, because her colleague had confirmed that it did. When I asked her why she had told me there was no glitch involved, especially considering that by this point I had been informed that it was not a new glitch, but ongoing, her response was, "Well, we can't know about everything."
At some point in this process, I posted about this on the CC here: https://community.withairbnb.com/t5/Help/Superhost-stats-Is-anyone-else-seeing-something-weird/m-p/1...
(and also mentioned it in a couple of other threads)
where I found out that there were a few hosts experiencing it. One of the moderators stepped in and escalated it because we were getting absolutely nowhere with CS and finally the problem was fixed.
I don't know how long you have been hosting, but I am guessing not very long. Perhaps if you continue doing it, after time you will realise that sometimes you have to take what CS reps tell you with a rather large pinch of salt.
You say that you have been repeatedly told the same thing by CS, but what you have posted here clearly shows you have been told several different things and now, you are being told something contradictory again. For some reason, you seem to believe whatever you would prefer to believe rather than being analytical or logical about it. That's why no one here can help you out.