Hello Everyone,
I haven't been on the Community Center in a while. However, we are currently staying as a guest in an Airbnb and must say it is the worst place I've ever been, so I would like to see how some other hosts might approach this, since we know that mentioning things before check-out, both as a guest and as a host has the potential to bring forth a preemptive negative review.
We have checked in and this place is absolutely disgusting. I won't go into the details, but it looks as if it hasn't been cleaned at all, including dirty dishes in the dishwasher, dried food on fridge, stove, etc, dust everywhere, dirty toilets, etc.
The host has good reviews and it is not an inexpensive place, so I'm quite surprised this place doesn't have a 1-star rating in fact. If we were paying a minuscule amount, I would not be as upset, but my partner's father is visiting from out of the country and in this location, the rate, not only for this place but for the market is $400 a night for this time of year.
I did go back through all of them and have found a few reviews that mirror my complaints. The host did not respond very well and not professionally at all to these criticisms. Because of the Airbnb review system, I do not want to mention anything to him before we check out, as I do not want him to end up leaving me a negative review preemptively. (If I was not a host, concerned about how it could impact my listing, I would not even be concerned about it).
I do care about my good rating as a guest, but I'm also concerned a negative review could impact my host profile. I thought I had read a posting similar to this in the past, where a host said that in fact they believed it did, but I've been unable to locate that post this evening.
I am thinking to either:
A) Leave a negative review after checkout and just be done with it. There is no reason that we should end up with a negative review, as I have not said anything to him as of yet. And, I can tell from his demeanor that he doesn't take hosting seriously, leaving "They were great guests" for the vast majority of his guests - the only negative reviews he's given seem to indicate that the guests did indeed make some comment or complaint to him before checking out.
B) Contact Airbnb after checkout and explain the situation. I honestly don't even think this place should be on Airbnb! I'm not overly concerned about a refund, although with the way this host has disrespected his guests by leaving things in such a terrible state, I feel there should be one issued. I don't know what Airbnb would do if I wait to contact them after the checkout period, as I've never had to handle this as a host before. I would not want Airbnb to contact the host before he left his review, for obvious reasons.
Has anyone had any issue similar or have any insights on this that I do not? Has anyone heard of a negative review as a guest impacting a host's profile? Other than of course, potential guests being able to read that negative review as part of my profile. Does it impact the algorithm or the ranking system for listings at all?
Thanks!
John