Host unable to get password reset for access

Kenneth-W0
Level 1
Framingham, MA

Host unable to get password reset for access

I host two props in Gloucester mass, usa. I spent 90 mins on the phone in Spain, where I’m on vacation now,  trying to get my password reset as I am not receiving emails from Airbnb but no issues with other senders. They refused to help me because I did not have a reservation code from the site which I can’t access..I answered at least 12 security questions correctly!  I have no way of responding to renters or inquiries. I plan to cancel my listings for good if they will not help me. Any thoughts?

1 Reply 1
Michelle-And-Michael0
Level 10
Wollongong, Australia

Have you tried contacting Airbnb directly by phone? I also believe that they can be reached by Twitter more easily.... but I'm not familiar with Twitter. 

This is a link to Airbnb contact numbers..... I hope you can open it. 

Good luck 🙂

 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highlight/t...