How do I make a claim?

[Eric1226]

Just had my first poor experience with guests. They left the place a mess. Reeked of smoke(non smoking house), stains on the sheets and comforter. Ash grounded into the night stand. Stains on the carpet. I’m thinking these are the only things I could submit to Airbnb. Can anyone help point me in the right direction? Thank you

[Helen3 · Accepted solution]

I am not sure what you can claim for but I would imagine smoke damage would be difficult to prove. Obviously photograph/video an evidence of damage.

If you look at Airbnb Help Centre, it gives you step by step instructions on claiming on your deposit/Airbnb guarantee.

[Jana51]

I am not sure whether this would be a claim. My shower is cracked at the bottom from a guest but you can only tell when you stand in it. It is now leaking under the shower. It could eventually cause problems. I am not sure who did the damage but it was a perfectly working, new shower when I started Airbnb. What would you do?