How do I reduce the cancellation fees for a guest?

[Jennifer742]

I have a guest who has to cancel for extenuating circumstances, and I'd like to reduce their cancellation fees, but am not sure how. Any ideas?

[Emiel1]

Hi,

It is explained here:

https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoid...

The guest should cancel the reservation (Not you !). After that you can refund guest more money then is done by the cancellation policy, there is an option "sent money" below each reservation in the reservation list. Please note; you are not obliged to do this, guest can contact Airbnb and ask for refund due to special circumstances, and you can wait for their decision. Best regards, Emiel