How do we make sure guest gets full refund?

[John425]

Georgia from U.K. Wanted to stay at my listing in Australia but immediately cancelled which was fine with me but she says that she has not been fefunded her full amount and is 125 gbp out of pocket. I would like her to have a full refund so how do I go about ensuring that she gets her full refund. Regards John and Nicky

[Linda108]

@John425  You have dropped this question right in the middle of another unrelated discussion thread.  You will get a better response if you start your own discussion threas.  Good Luck

[Kirstie]

Hi @John425

As @Linda108 said, it is best to put a new question in a new thread - this makes it easier for other hosts to find it and give you advice. I have given your post a title, let me know if you want to change it!

In terms of refunding guests, have a look at this Community Help Guide which explains how you can refund via the resolution center.

Let us know how you get on!

Kirstie