How to Change Your Response to a Review

Kurtis2
Level 1
New York, United States

How to Change Your Response to a Review

Hello,

 

Is it possible to change your public response to a guest's review? When I was just learning how to use AirBnB, a guest wrote a good review, but in the private message he said there had been a bit of overlap between him and the next guest. I didn't realize this part of his response was private, and posted a public apology about the overlap in the guests (even though it wasn't my fault, I wanted to make sure he was happy) in my response to his review.

 

I'd rather take my public response down, since it's not really neccesary to have public, and I feel like guests looking at my place might think it's a little weird and wonder if something bad had happened, maybe turn some potential guests off.

 

It seems I can't  change my response, but it seems like I should be able to, since it was me who wrote it. Does anyone know if I can change it?

 

Thanks,

 

Kurtis

2 Replies 2
Cynthia-and-Chris1
Level 10
Vancouver, WA

Unless it violates the review terms or contains sensitive information, it stays.  It'll be fine.

Diana320
Level 3
San Diego, CA

Yes, I too would like to change my response to a guests review.   I didn't write anything too awful, but I was upset when I wrote my response and would like to delete it.  I'm still within the 48 hours....any way to do it? To remove it?

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