How to compensate a guest

[Eran6]

Hi,I had a guest who complained the water heater was too small so it didn't work properly, I sent my handyman to him twice but it wasn't enough he wanted compensation, I promised I'll waive the cleaning fee,

how do I do that?

[Alice-and-Jeff0]

Use the Resolution Center.  https://www.airbnb.com/help/article/767/what-is-the-resolution-center