How to contact airbnb directly -- by phone or email

in
Cape Town, South Africa
Level 2
239 Views

I have had a problem wiht a few bookings where we have received a new reservation on instant book on the same day of arrival, even thought our terms are more than 24 hours.  I am unable to contact Airbnb to find out how this is happening and to stop this happening in future. 

1 Reply

Re: How to contact airbnb directly -- by phone or email

in
Berkeley, CA
Level 2

I've experienced something similar—Instant Book guests are suddenly able to circumvent the nightly minimum requirement. I called the Airbnb superhost line (in the US, it's: 18883265753) and they told me they have no way to enforce minimum requirements. That's obviously incorrect, as the function worked a couple of weeks ago. I eventually just changed the nightly requirement, then changed it back and saved it and that seemed to resolve the issue. 

Join the conversation