I am afraid this experience was unpleasant.this is what I am thinking of writing as my review after my guest twice tried to get an unfair refund.
My guest was very nice when she enquired about the apartment but wanted a reduction in the daily fee and a waiver of the fee I charge for a dog, which I agreed to. Total 495£
The dog arrived after 2 weeks and actually was an 8 week old un housetrained puppy which roamed freely around
although there were training mats it would have had accidents. I would never have taken the booking had I known.
I will need to have the place specially cleaned.
I have a cleaning policy in my profile, we clean every 2 weeks but after the first clean Melissa asked me not to
clean again, so the place wasn’t cleaned by me for 4 weeks.
There were a couple of issues which I explained , one a tap with a small drip which needed a sponge underneath
and in heavy rain and due to it being a 200 year old building in a Conservation area you may occasionally hear a displaced rodent in the drain system.
All the drains are safe and there is absolutely no access into the flat as builders worked and guaranteed. There is a remedy dropping mint oil into the area which is a repellant. I didn’t see this as an issue but as it happened we had some big rain storms early in Melissa’s
stay and we heard some scratching so I immediately implemented the remedy and nothing more was said at the time.
Then after one month (18th March) I received a request for money with the threat of a bad review, which I see as blackmail.
M is requesting £****66 Hi Liz, this amount represents the final 8 nights of my booking plus 30% of the amount paid to stay to-date, due to the loud rodent. I will be leaving tomorrow morning.*** I really do not want to leave a bad review as you have been quite responsive. Best Melissa
After hearing my response airbnb over ruled this.
"I will informed M about this and we will not make adjustments on your payout to refund Melissa since her claim is not valid.
Yes that's the mistake of M she didn't inform you that her dog is still a puppy anf not housetrained."
Then a few days later M put in another claim this time for cleanliness. As I said we cleaned the place but after 2 weeks she didn’t want us to clean.
She posted pictures which were fabricated, one of her dog covered in dust! She found an old baking tin and an overflow from my upstairs neighbour’s waste pipe, also the drip I’d
mentioned way earlier. She asked for 1100£. which was upheld. As I said she wouldn’t have been there in the first place had I known about the puppy and the timing of her claim shows
she is on the take.
The positive is that she left the place clean and tidy
Is this ok?
