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Hurricane Dorian

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‎30-08-2019 06:32 PM
Anthony847
Level 2
‎30-08-2019 06:32 PM

Hurricane Dorian

Hi, i wondered what to do in this situation but my guests would like to leave early from my Florida house as the hurricane is coming in and have requested a refund of the last two days via Airbnb. This has not happened before so i wondered if i just accept the refund as a good host or reject it as they can claim on their insurance and i should not be the one losing the money? I am concerned if i do not refund them that they will leave bad feedback and i have worked hard to achieve good feedback i don't want it ruined over this?

‎30-08-2019 06:32 PM
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Top Answer
‎30-08-2019 06:36 PM
Linda108
Level 10
‎30-08-2019 06:36 PM

@Anthony847  Direct the guest to Air BNB who will probably evoke the extenuating circumstances policy and refund the money.  Do you really want guests while you ride out a possible category 4 hurricane?  I doubt they have insurance.  And yes, you will bear the financial loss 😛   Take care of yourselves and be safe.

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‎30-08-2019 06:36 PM
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16 Replies 16
‎01-09-2019 12:04 AM
Nicky109
Level 5
‎01-09-2019 12:04 AM

Having Airbnb canceled my paying guests they have now asked me to open up my home to guests for free.  Really?

‎01-09-2019 12:04 AM
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‎01-09-2019 12:22 AM
Sarah977
Level 10
In response to Nicky109
‎01-09-2019 12:22 AM

@Nicky109  Now THAT  is truly senseless and unbelievably rude.

‎01-09-2019 12:22 AM
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