I had the payment for my stay taken out of my account twice, and cant get hold of anyone.

[Elliott10]

Hi,

I stayed in Warsaw 26th October, my host and everything was brilliant, but the money has been taken out of my account twice, and i am trying to get a refund but there seems to be no way of contacting anyone at AirBnB to get this arranged.

Cant see any links to emails, and when I have rang up the person i spoke to wasnt very helpful.

Can anyone advise or help?

[Emiel1]

Hi,

Are you talking about your Airbnb account (page "transactions history") or about your bank account (or even both), regarding the "double"payment ? Best,Emiel

[Jeff158]

Hi @Elliott10

They do say Twitter gets a good response.

Contact-Airbnb-A-Community-Help-Guide

[Quincy]

Hi @Elliott10, 

Welcome to the Community Center!

I was wondering if you were able to reach Airbnb as @Jeff158 suggested? 

Could you please let us know?