I have a guest that is being very rude before arrival...how can I get rid of him without damaging my

[Jodi76]

I have a guest arriving on a prime weekend and he is complaining that I have a guest in the studio on the same property (although in a separate building). The lsting of the large house clearly states there is an additional studio and shared parking spaces.  He is threatening to leave negative comments after his stay and will not discuss the situation.  Very rude and abusive personality, unlike any of the 150 happy guests that I have hosted.  How can I get rid of this guy without damaging my reputation?

[Susan151]

@Jodi76  Any chance this was an IB booking? If so, call AirBNB and use the "I am uncomfortable with this guest" card. If the threats are within the AirBNB messaging system, even without IB you could find the TOS clause about exortion and ask them to consider canceling this nasty, rude person.

[Jodi76]

This was not an instant booking. I've gone as far as to offer to help find other accommodations for him as I don't want his bad vibe near the place, let alone whatever kind of scathing review he may leave.  He definitely seems impossible to please and possibly up to something.  He said the alternative 3 bedroom home that I suggested is "too small" for his family of 4. I suspect that he is having a larger group than he indicated. Just a bad vibe about this one all around.  I think I'm in for a headache of a weekend.

[Julie143]

He could be upset about the studio being rented because that means other people there who will see the party he’s about to have and report it to you!!!

It’s worth calling Air to see if you get a proactive rep who will see his rude messages and cancel for you without penalty.

[Quincy]

Hi @Jodi76, I would also call Airbnb in this case. Were you able to contact them?