Another thing I would like to take issue with is the photograph . Mr Hill for insance has been allowed post up on the Airbnb site. One large vulgar pink nose obliterates his face entirely and that of his daughters, preventing one from sizing him up. It is a straight disguise, not identity .  Plain camouflage . In effect my staff told  me he was  just one big bully although his wife was very polite  gentle and quiet- you would be wouldn´t you if you had to live with someone like that . It is significant that she is not included in the family photo- .
Airbnb guarantees to take , and does take , a lot of trouble checking out guests , seeing where they come from, what their credentials are- and here we simply have a masked face - in complete contravention of your policy and incidentally the Trades Descriptions Act. You might ask your attorney  about that one  .