We are new to hosting but have stayed at many airbnb’s.. we have had excellent stays and some that were a little less desirable but always left a good review when the owner wasn’t at fault or did everything to ensure any problem was quickly solved.
Well with our our first guest, we tried to make sure to cross all the t’s and dot all the i’s and have the home in perfect shape.
The stove had a problem on a Friday and within 5 hours we replaced the stove. The water pressure was low and we had a plumber fix the issue within 1.5 hrs of being notified on a Saturday at lunch time. Those are normal. But this lady called me asking for a larger trash can because the one provided was too small, she asked me to buy a spatula because the kitchen was missing a spatula, asked us to buy a grill so she can bbq for her family and said the new stove wasn’t fast good enough, (wasn’t advertised as having a grill but we bought one anyways) complained that our vacuum was old (it’s a shark) .. now it’s Sunday at 9am and she is sending me messages threatening a bad review if I don’t replace all of the mattresses. She sent photos of stains on the mattresses, said she wants new mattresses or her money back or a bad review.
Please let let me know what to do. Should I buy new mattresses?
