I am experiencing a total nightmare with AIRBNB over this too.
I have had my listings on Instant Book since being with them.
NO cancellation penalty.
however I had a cancellation due to a double booking, my fault.
so the next booking came thru as Request to Book, stating ‘AIRBNB sometimes request guests to request to book after a recent cancellation, or a calendar needs updating’
ok , fair enough, but AIRBNB are STILL overriding my instant book, all have to request to book. It is crippling my business.
I have spent untold hours on conversations, messages, supervisors(who by the way had never even seen the notification that came with the booking) !!! What !!screenshot sent.
how can it be resolved if supervisors don’t even understand the system.
if they can impose an override, they can lift it, but nobody has, can, or will.
I need this income, I’m sure no staff member at AIRBNB would accept if they came to work one day to be told ‘sorry no wages until further notice, because there is a glitch in the system.and we don’t know when it will be fixed, sorry for the inconvenience.’
I have sent an email to Brian Chesky , I wonder if that will disappear into the black hole that is AIRBNB incompetency.
I realise I am a mere minnow in the system, but there wouldn’t be a system without the hosts.