Invoice

[Zuzana12]

Hello,

I want to know - the invoices that I am sending to our guets - there is a difference in prices between what our guets are paying and the amount we are recieving for reservations. But I cannot send them an invoice in total amount. I can send them only an invoice with amount that I am truly recieving to my account. So what to do with this matter? Is Airbnb sending an invoice to our guets too?

Thank you very much for an answer.

[Emiel1]

@Zuzana12 

Why do you want to sent an invoice to a guest?

You do not receive money from the guest, you receive it from Airbnb. Which is the price of reservation minus Host Service Fee (3% + VAT). Airbnb charges the guest the price of the reservation + Airbnb Guest Service Fee + local taxes (if any). They receive a receipt for that.

Host:

https://www.airbnb.com/help/article/418/how-do-i-access-receipts-and-payout-details-for-completed-re...

Guest:

https://www.airbnb.co.uk/help/article/2491/how-do-i-find-my-receipt-from-a-past-home-booking

[Zuzana39]

Because they requested an invoice to a company name. Is Airbnb making them? I have a lot of guests that are travelling and requesting an invoice. What I have to tell them? 

[Lyn3]

Hi @Zuzana39 @Zuzana12 

Your guests could maybe just print out the Airbnb documents that are emailed to them when they book, which includes their name, dates of the stay, the tariff, etc.  

[Emiel1]

@Zuzana12 

You can not provide an invoice, as there is no direct financial relation between you and the guest.

It is between the guest and Airbnb.

Those guests (or their companies) should prepare themself better, instead of bothering you, for example by reading this:

https://www.airbnb.com/help/article/2370/how-do-i-add-business-info-to-my-itinerary

If they are employees from a company, the company can book for their trips ("Airbnb for work"):

https://www.airbnb.com/help/article/1108/how-do-i-sign-up-my-company-to-airbnb-for-work

Hope this helps,

Emiel

[Helen3]

If they want an invoice in their company name - then their company should make the booking through Airbnb at Work @Zuzana12 

tell your guests that all Airbnb provides is their booking confirmation which shows the price paid.

If they want to make a personal booking they can use the booking confirmation to claim against expenses. This is their invoice.

[David5641]

@Zuzana39 guests can access their receipts on this itinerary page of their reservation on their account. If they need the reimburse the booking to their company, on this itinerary page, there is an option called add business details. When guest click on this, they can add their company name to the receipt for reimbursement. I hope this helps