I am a co-host for a property that I manage but the space is listed by another AirBnB user who is the owner, but is out of the country and leaves the running of the accomodation to me.
Previously, after leaving a review for the guests, I could see the reviews that the guests had left for me - the guest's review is going to be about me and my cleaning, meeting and helping the guests, the check in process, messaging and overall management of the property after all - although I did have to contact the owner to find out the star rating they left. I checked my reviews every day, and at the airbnb.com/users/reviews page I could see two tabs, 'Reviews About You' and then 'Reviews By You'.
Now, as of 11 July 2019, on the airbnb.com/users/reviews page I can just see 'Reviews By You'. Other areas of the site have been sc*ewed around with by AirBnB also. I contacted support about the review situation, and after viewing the screenshot I sent with the 'Reviews About You' completely absent, their 1st line staff were just as confused as me, promising to 'have a specialist take a look at this and get back to me'.
I'm not overly confident that anything will happen, as it never has when I've contacted support over previous issues I've had. So what I'd like to know is this occurring with other co hosts? Is this the way it's going to be now? If I can't see the reviews about the effort I made on my account, then I just won't bother taking time to leave reviews for guests anymore.
