Late check in with no communication from guest

Danielle285
Level 2
Cape Town, South Africa

Late check in with no communication from guest

My guest is an hour and a half late, no replies to texts / messages on air bnb / no answer when I phone. 

I don’t know what to do??

any advice would be appreciated.

2 Replies 2
Marzena4
Level 10
Kraków, Poland

Leave messages in the system to have proof that it was the guest who failed to communicate, @Danielle285, informing them that they didn't provide you with their arrival time and go home/to sleep/whatever. Airbnb hosts in the traditional meaning and according to the original spirit of the site are not hotel receptions.

 

// "The only person you can trust is yourself"

Thanks so much, I ended up ordering food delivery haha! He arrived 2 hours late!! No apology and no reason. Didn’t want to ask. Very frustrating!! Will keep your advice in mind for future issues. Thank you. 🙂