Leaving a Bad Review

[Nikki4]

Confession time- in 6 years of hosting, I have never written a bad review.  I've had my fair share of pain the ass guests, but Ive stopped short of giving honest feedback.  I need to change this, starting with my most recent guests.  However, I need to know if I am being too sensitive, and whether my experince is worth writing a negative review.

The issue is this-

My guests arrived late at night- nearly 1 am.  They checked themselves into their private room without incident.  The problem was that I had left 4 beautiful striped Turkish towels in their room, but they didn't realize they were towels because they are thin and linen instead of the thick plush bath sheets that most people are familiar with.  However, most people can figure it out!  These guests were not that smart though.  They messaged me at 1am, after I was sound asleep, asking for towels, and then took it upon themselves to go exploring the house to find them.  They entered my other Airbnb bedroom, and took the towels that were in there.  Thankfully, I didn't have guests staying in that room, or they would have gotten a very rude awakening at 1am!  

I thought it was extremely inconsiderate of these guests to 1) arrive at 1 am (they originally said they would arrive at 11pm) 2) message me for towels when they had 4 already in their room and 3) search the house in the middle of the night, including opening other bedroom doors! 

Does this merit mentioning in a review?

The other things that pissed me off was the next night they again came back quite late, and instead of quietly getting settled in their rooms, they hung out in the kitchen, talking at full volume!  I could hear them from upstairs, with my door closed.  My house rules clearly ask guests to be considerate of others and keep conversations low after 10pm.  So rude!

What should I do?

[Lilian20]

hello @Nikki4 simply copy and paste all of that in the review

[Helen3]

If you know your towels don't look like towels, why not leave a note on them to let guests know that these are their towels?

I think you could mark them down for communications and mention the guests  arrived three hours late and then messaged you at 1.00 a.m. to ask for towels which were already in their room and then went around the house looking for them including going into another guest room (I presume there must have been towels in there that looked like towels 🙂  )

If they were talking loudly in the kitchen late at night you could have asked them to keep the noise down.

By the way I never understand hosts who don't leave honest reviews for their guests, as your fellow host rely on these reviews when deciding whether to host a guest.

[Jessica-and-Henry0]

@Nikki4

I try to be as factual as possible in my reviews, especially if I'm itching to write a bad one (I've only had one of these till now, thankfully) I think points 1, 2, and 3 in your post draw a clear picture of what kind of guests they are and you might as well add, they seemed oblivious to the fact they were were noisy late at night in a shared area disturbing others trying to sleep.