Listing abandoned buildings with broken windows

[Eduardo1605]

Air bnb refuses to refund money even when notified as per air bnb rules

when I arrived the building was clearly abandoned, spray painted ,  broken windows,   Bedding clearly visible thru broken windows entry doors locked and bolted.  No one answered the phone - disconnected.  No one returned emails

no phone numbers at air bnb web site to call.  This was outright fraud and theft on the part of air bnb

eduardo

**[Sensitive information removed in line with the Community Center Guidelines]

[Mike-And-Jane0]

@Eduardo1605 you should have a phone number for Airbnb on your booking confirmation.

[Helen3]

Hello sorry for your experience. Did you have no contact with the 'host' before you arrived? What were their previous reviews like. 

all the ways of contacting Airbnb including their phone numbers is at the top of the forum you are posting . The post is called 'Contact Airbnb'

If as you say the Airbnb listing doesn't exist, you couldn't check in  and you booked through Airbnb you will get your money back. 

[Gwen386]

@Eduardo1605 Posting your contact info is against airbnb TOS; and why are you providing it? This is a forum. 

How do you know you’re not getting a refund if you didn’t get in contact with anyone? 

The process is

(1) contact host. I hope you messaged the host using airbnb platform so there’s a record that you got no response back.  
(2) get in touch with airbnb. Send pictures of the location because obviously, it is not as advertised.  
(3) airbnb would have tried to contact host. If unable to, airbnb would try to find you another STR. If none available, airbnb would have discussed processing a refund. 

Did you follow those steps?

If yes, and you can’t get a refund, then if it were me, I would dispute the charge with my credit card company.