Lost superhost despite promise

[Sandra126]

Just noticed I have lost superhost. When I cancelled back in March due to covid, I was promised it would not count by phone support. No penalty. I even got the superhost message last send out, but now it seems to have reverted  which is interesting. I hope the financial penalties don't kick in as well. I don't think present phone support will be a useful route to take, but it's certainly annoying.

[Kelly149]

@Sandra126  Could it possibly be volume or some other metric than the cancellation??

[Emiel1]

@Sandra126 

I would not be depressed by losing Superhost status. There is NO advantage attached to it.

It is a marketing gimmick and Airbnb pushes you to unrealistic limits to please your guests. My experience is i get less(!) reservations when being a superhost then when being a "normal" host.

Hope this helps,

Emiel

[Emilia42]

Your profile still shows you as a Superhost to me:

[Sandra126]

@Emilia42 weird. Yes, was promised no fines, no cancellation reviews, no loss of anything. And so it was until recently, says I have cancelled 1,19% of bookings. I cancelled more than that due to covid.  It's odd.

[Sandra856]

@Sandra126 I have noticed that sometimes I loose the badge as well, but only here in the  Airbnb community. So it most be a community - tech - error or something :-). It has been like that for a long time. Sometimes the badge is missing. Now for instance. 

[Sandra126]

Odd. It's not so much about the superhost per se,  more about the fact that what they said and what they did are different things. Penalty free, not penalty free. But I can't take the argument, no energy for conflict. It seems that all but one cancellation went through free.

[Sandra856]

Hi @Sandra126

I noticed the missing badge on my community profile a long time before Covid19 was even a thing (it has been like this for at least a year). Sometimes the badge is suddenly visible again :-). So I don't think the missing badge in this community got anything to do with cancellations or got anything to do with how we have hosted. I have been a superhost the whole time so I really don't know why the badge is currently gone.

[Sandra126]

Sure, but still a non delivery of promise, as my account shows I've cancelled more than allowed.

[Sandra856]

But if the system thought that you had cancelled with penalties you wouldn't have got the badge on your actual Airbnb profile? I haven't cancelled on any guests and my stats are as they should be - still the badge is missing from this community. And it has been like this for quite a while. But only on my community profile. 

[Sandra856]

Maybe @Lizzie or @Quincy could help us out understanding why our badges are missing? 

[Quincy]

Thanks for the tag @Sandra856 ‌🙂‌ I will have to check this with the team. Please bear with me as I may not get a direct answer to this question.

[Sandra856]

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@Quincy wrote:

Thanks for the tag @Sandra856 ‌🙂‌ I will have to check this with the team. Please bear with me as I may not get a direct answer to this question.

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Thank you very much @Quincy 🙂 

[Quincy]

Hi there @Sandra856 @Sandra126, I just wanted to give you a quick update regarding the issue with the badges. The team is looking into this right now and I hope they can come back with an answer soon! 

[Sandra856]

Thank you, @Quincy 🙂