@Lauren629 Some things to keep in mind when writing a response to a review:
Never mention anything that wasn't addressed in the public review. No response to what may have been written to you as private feedback or in person during the stay, no mention of the star ratings the guest gave you (which no one else can see), no details about how the guest behaved unless it is germaine to what they wrote.
Bad reviews, of course, are irritating or worse. (And in this case, she didn't leave a bad review, at all) But a response, aside from those hosts who like to leave a response for nice guests thanking them for coming, really isn't the place to vent about problems with a guest. It's the place to correct things a guest might have said in their review which are false or misleading.
You can, and should, of course, mention in your review (not the response) of the guest the things she did, like have other people over, etc. because other hosts want to be alerted to problems with a guest. But still, try not to go into all the details, just a brief report of things- "Guest had a gathering, multiple people in and out of the unit, without asking permission". Or "Guest misrepresented her intentions". That sort of thing, not a short story.
Just try to remember that aside from us hosts on the forum who often go look at these things before trying to advise a fellow host, the only people who are going to read your response to a review are future guests when perusing your reviews. So it's not about the objectionable guest, it's about correcting anything which you don't want future guests to believe or be confused about. Or sometimes to let future guests know that you are professional in correcting things which a guest complained about in their review- "I'm sorry that you found the lighting not bright enough. I've purchased a couple more lamps and put in stronger bulbs. Thank you for bringing that to my attention."
I think it's a good idea, if you get guest who is problematic, to sit down after they leave and write a review, but just on paper or your computer, but not one that you'll submit. Say all the things about the guest you want, be as scathing as you want, talk about how she made you feel, etc. This gets your feelings out of your head and heart. Then, before the review period is over, go back and write the real review. By that time, most of your raw emotion about it will have disipated, and you can write a brief, factual review of the guest which alerts other hosts.
Good luck hosting. It can be bumpy at first.And we're all still learning.
