Messages to/from guests are sending to former Cohosts in error

Laura-And-Ken0
Level 1
Washington Township, NJ

Messages to/from guests are sending to former Cohosts in error

We recently removed Cohosts from one of our homes. However, now all of our messages to/from the guests are copying the former cohosts in all messages.
Is anyone else experiencing this problem? 

1 Reply 1
Angel4509
Level 2
Málaga, Spain

Hola Laura and Ken.

 

I have got the same problem since November 2019. I removed my host from the list, but she still receives the messages. And the name of my ex cohost appears in all the Airbnb massages guests. 

 

I am calling and sending messages to Airbnb customer care almost every day and they say that is a technical problem that they are trying to fixe. Almost 4 months and no solution.

 

It is a little bit crazy for me and my ex cohost.

I have read in other guests with trouble with the cohost system, but are different to our problem. 

 

Saludos desde Málaga. Ángel.