Messy guests

[Carol-And-Greg0]

This was my guests first Airbnb experiance.  They were really impressed(they told me) with the experiance.  But---they left the room a mess!  How do I gently tell them this is not a hotel but they are guests in my home?  Carol

[Laurie7]

I would not hesitate to mention it in your review. It really helps other hosts know in advance what they are potentially going to be dealing with if they accept their booking. I wouldn't necessarily trash them, sorry for the pun, but would emphasize the importance of being in someone's home and treating it with the respect and care as you have left it for them. In the private comments you can be more direct. They could be naturally messy people...ugh!

[Michelle13]

You don't have to be shy about saying it clearly. As far as a review, it won't really change how they already left the room so just something simple like "Nice guests but I wish they could have left room in better condition." That way, other hosts know what to expect. For future guests, put a line or two in your house rules or other things to note sections. You can say "this is my home so please treat it with respect and leave everything as found." A check-out list may work as well. Just a few lines on how to check-out given to guests the day before they leave with bullet points - Remove bedding, shut doors, place trash in basket. Hope that helps!

[Bella1]

Do you charge a cleaning fee? 

I feel like a cleaning fee gives people "permission" to leave a mess, and not take any effort to tidy anything at all. (Unless you ask them specifically)

but I have to be honest after literally thousands of guests in all my rentals: people are who they are. Some live like this at home, and it's NORMAL to them.

bella

[Ange2]

@Carol-And-Greg0

Unfortunately, it's a bit late if they have already left.

A review is the only way to tell them but it's public,  or you could send private feedback if you want to be gentle and give them the benefit of the doubt.  You would have a better idea if that was applicable. Possibly, as it was their first experience they didn't think and would not have been so messy had they known.

But, for future in your House Rules you could say guests need to clean up after themselves and leave the room and shared areas clean and tidy.