Missing Resolution Payment

[Erzi-And-Lyle0]

We had a guest that damaged a couch, we complained, he agreed to pay for the cleaning costs.

The Airbnb site says he made a payment, but we have recieved nothing. We have checked all payments from Airbnb and nothing is there.

What do we do?

Curious in Prague

Thanks.

[Alice-and-Jeff0]

@Erzi-And-Lyle0 - what does it say in the Resolution Center and in the Transaction History?  

[Erzi-And-Lyle0]

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In the resolution center Request history was this:

Amal sent you €15

But there is nothing in the transaction history from this date or the month afterwards of money moving to us.

Amal said he sent it and told us to talk to Airbnb.