More guests then registered, include in review?

Rachael85
Level 5
Babb, MT

More guests then registered, include in review?

My guests for the last 3 days at my lake house left my place tidy and just fine, but, I am pretty sure they weren't completely honest about the number of guests using my place.

  I don't meet and greet my guests, I live 15 miles from my lake house, so it's self check in. Nore do I charge extra for extra guests, so I really don't have a problem if I've been made aware of the extra people.

  This group claimed to have 3 people when booking, but my husband went over to dump garbage in our nearby dumpster and noticed 3 large vehicles in the driveway, and lots of people in the yard. When I went to clean after their stay there were at least 4 beds that had been used.

  Anyway, I  don't know if I should include this in my review as a heads-up to hosts who DO care about honesty in proclaimed registered guests or just let it fly.  

  I have let it go completely in the past and it has come back to bite me once. I had a reservation for one guest and at least four slept there. They then left me a poor review saying there weren't enough towels for their group. Which was crazy in and of itself because I leave eight towel sets there, in a 3 person space, for each stay. Anyway, they were completely unfair in their review because of feeling like the space didnt accomodate their group like it should have. I wish I had mentioned the inconsistency in their numbers vs. Registered guests on my review, instead I left them a nice review,ugh.

  What would you fine hosts do with a guest who for whatever reason lies about their numbers on booking? Just wondering if I should share this info with other hosts in my review.

3 Replies 3
Denis-And-Valerie0
Level 2
Ottawa, Canada

Absolutely this should be reported! As a host, I would want to know if a guest was sneaking in more people, because they'll try this with my listing. You are taking a chance on this one--I'd hate to see your listing destroyed by a party group. Is there any way you can monitor what's happening there? Pay someone to check on things? 

Ian-And-Anne-Marie0
Level 10
Kendal, United Kingdom

@Rachael85 

You should only review what you know to be truthful, not what you guess to be.

 

...my husband went over to dump garbage in our nearby dumpster and noticed 3 large vehicles in the driveway, and lots of people in the yard.

 

Why didn't he go into your property and ask who all the people were?

Thanks Ian and Anne Marie1,

  I have kind of been thinking the same, I'd hate to report and and be dead wrong about my assumptions. Hmm.

  My lake house can accommodate 9 guests, and my husband isn't part of the management of the listing, he just helps with handyman stuff and yard maintenance on the property when he's not at his own job, so he didn't know what the reservation looked like. When he got home he just asked  out of curiousity, " How many guests are being hosted tonight? Because it looked like a lot of people in the yard, and there were 3 large cars parked in the driveway." Because of his not really being part of the booking aspect of everything, he didn't know to be assertive about anything, or that anything was even amiss.